Kraken is investigating a bug that shows a zero balance on the instant buy feature of its mobile app. The issue, which the exchange confirmed it is looking into, affects users trying to quickly purchase cryptocurrency through the app's streamlined buy flow.
What the bug does
The display error appears when a user taps the instant buy button. Instead of showing the correct available balance, the app shows zero. That can block a purchase or cause confusion about whether funds are actually available. Kraken has not said whether the bug also affects the underlying transaction processing or only the display layer.
Instant buy is a popular feature on crypto exchanges that lets users skip the order book and buy at a preset price. For Kraken, it's available on both iOS and Android. The zero balance display could lead to failed transactions or users mistakenly depositing more funds.
Kraken's response
The company said it is investigating the issue but has not provided a timeline for a fix. No official statement has been released beyond the acknowledgment that the bug is under review. Kraken's support team has been responding to user reports on social media, directing them to submit tickets.
This is not the first time Kraken has dealt with display glitches. In 2021, a similar issue caused incorrect balance readings for some users during high volatility. The exchange resolved that problem within hours.
What users should do
Anyone relying on the instant buy feature may want to double-check their actual balance through the main portfolio view or by initiating a manual trade instead. The bug appears to be limited to the instant buy screen, so other parts of the app should still show accurate balances. Users who encounter the error should report it to Kraken support and avoid making assumptions about their available funds based on that screen alone.
Kraken has not yet said whether it will issue a formal advisory or push a patch. The company's status page currently lists no incidents related to this bug.
Kraken has not provided an estimated time for a fix. Users are advised to monitor the exchange's status page for updates.
